Return and refund policy

Is my purchase eligible for an exchange?

• Yes you can exchange your merchandise within 10 days of receiving your product.
• We do not offer any exchanges on print shop, accessories and stationery products.
• All products purchased during sales are not eligible for any exchange or return.
• All discounted merchandise is not applicable for any exchanges.
• We do not offer exchanges or returns on international orders.
• No exchanges will be offered on products that are worn or are sent to us without tags and in non saleable condition.

What is the exchange process?

• We're happy to exchange products in their original condition (unwashed, undamaged, with tags attached) within 10 days of delivery.
• You may exchange the product with another product of your choice or opt for store credit.
• We offer the option of returning your items using our home collection service.
• Kindly contact the customer care team at with your order number and the items you wish to exchange at support@fantasiafashions.com.
• Once the exchange process is initiated by us a pick up will be arranged through our logistic partner within 24-48 hrs.
• Credit will be provided on the merchandise value only (deductions may apply). Shipping charges will not be included in the same. Home return service charge may be applicable.

Can I exchange my online purchases at your offline store / exhibition event?

• No, we are sorry, the products purchased online can not be exchanged at the store/ exhibition event.

General Terms and Conditions

• Orders once confirmed, cannot be cancelled/amended.
• Products purchased during sale period / discounts are not eligible for return or exchange.
• Products purchased prior to sale cannot be exchanged during sale period.
• Products bought online cannot be exchanged or returned in stores.
• No refunds are entertained if the customer has provided wrong or incomplete shipping address.
• No refunds are entertained for international shipments if the recipient refuses to pay the Duty as mandated by the respective country of shipment and does not collect the order from the Shipping agency.

Exchange and Returns During Sales

1. The Annual Sale is an online and offline event that takes place at various time intervals between December and January.
2. Discounted products sold during the Sale period are not eligible for exchange or return across all product categories.
3. No cancellations, amendments, or change in shipping/billing address will be entertained during this sale period
4. No other offer or discount can be clubbed with the Sale offers.
5. All valid gift cards and credit vouchers can be redeemed during the Sale.
6. Due to increased volume of orders, the delivery time may vary. Please check our shipping policies for details on the same. We will not entertain special requests for faster deliveries.
7. Fulfillment of orders will be subject to product availability and within certified product quality parameters.
8. Products purchased prior to sale cannot be exchanged during sale period.
9. Discounts are subject to change without prior intimation. No claims due to this will be entertained.
10. In case a damaged product is received, please reach out to us at support@fantasiafashions.com within 48 hours of receipt of your order with your order details.
11. In case of any conflict with the standard Terms and Conditions mentioned on the website, the Sale TnC stipulated here will apply.
12. For all online orders that cannot be partially/fully delivered, a refund only for the unfulfilled value of the order will be initiated within 15 Calendar days from the confirmation of cancellation from our side.
13. It is our endeavor to ensure smooth online operations. However, during the Sale period, in case of any technical challenges faced, reach out to our Customer Care team who will assist you accordingly.
14. All duties and taxes for international orders will apply as per the rules of the shipping destination and will be borne by the customer.
15. Please refer to our shipping policies for more details

DOMESTIC ORDERS:

For domestic orders, we use trusted courier partners. If you receive a damaged parcel, please do not accept it. Immediately return it to the delivery person.

If you find any damaged, incorrect, or incomplete products, inform us within 3 days at support@fantasiafashions.com, providing images or include details in your order confirmation mail. We aim to resolve your issue promptly and facilitate an exchange.

No shipping charges will be deducted for damaged products. Returns/exchanges based on design, colors, and prints are not accepted. Shipping charges are non-refundable. Customized products, sale items, misprints, patches, small dye stains, and color variations from website images are not considered damaged products and are not eligible for return or exchange.



FINAL DECISION AUTHORITY:

The company holds the authority to make the final decision in any case. We strive to provide fair resolutions to ensure customer satisfaction.